REFUND & RETURN POLICY

• Returns window: 30 days from delivery
• Condition: Unused, unopened, all films/tags intact, all accessories included, original packaging
• Approval required: Returns must be authorized before sending back
• Who pays return shipping: Customer
• Restocking fee: 30% applies on eligible returns

Standard Returns (30 Days)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• In the same condition that you received it
• Unworn or unused, with all original protective films/tags intact
• In the original packaging with all accessories included
• Accompanied by a receipt or proof of purchase
Because we must ensure product quality and safety, we cannot accept returns on items that have been opened, used, or show any signs of use, as they can no longer be sold as new.

Sale Items - Non-Returnable

All items purchased on sale or at a discounted price are final sale and cannot be returned or refunded under any circumstances. This includes items marked as clearance, promotional offers, or any products sold at a reduced price. Please carefully review your order before completing your purchase of sale items.

How to Start a Return

To start a return, please contact us at luvontstore@gmail.com. If your return is accepted, we'll send you a return shipping label and detailed instructions on how and where to send your package.
Items sent back without an approved return request will not be accepted.
Customers are responsible for the cost of return shipping.
Restocking Fee
A 30% restocking fee applies to all eligible returns that are not due to a defect, damage, or error on our part.
This fee covers the cost of inspection, repackaging, and quality control.
No restocking fee applies if the product is defective or incorrect.
Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. If valid photo or video evidence is provided showing the product is defective, we'll work with you to arrange a replacement or refund.

Exceptions / Non-Returnable Items

The following items are non-returnable and non-refundable:
• Sale or discounted items
• Gift cards
• Custom or personalized products
• Perishable goods (e.g., food, flowers, plants)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
Orders placed during a sale or purchased at a discounted price are final sale and cannot be returned, exchanged, or refunded under any circumstance, including cancellations after purchase.

Exchanges

The fastest way to get the item you want is to return the item you have (if eligible). Once your return is accepted, you can make a new purchase for the desired item.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved, please contact us at luvontstore@gmail.com.